Telemetry is any system capable of remotely obtaining measurable information, regardless of the type of information. In different industries, the concept of telemetry has been associated with real-time data acquisition systems for decision making. There are many examples of this, from sports such as Formula 1 to fleet control and the new world of IoT (Internet of Things), which has become so popular in recent times. All these systems aim to obtain information for further decision-making, which can be instantaneous and automated, as well as for further study and execution.
In this sense there are systems that are dedicated solely to the acquisition and sending of data and others that also allow to receive orders that alter some type of behavior.
From the point of view of the unattended vending world, especially in telemetry applied to vending, we will talk about telemetry whenever it is intended to acquire information remotely from the installed machines such as sales, alarms, breakdowns and also, if the systems allow it, remote management of behavior, like pricing management, behavioral parameters, authorization and modification of the prices established on the basis of certain parameters, which may even affect a single customer's purchase.
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Main purpose: Attending to inquiries and sending the information you request. Managing the potential commercial/professional relationship.
Rights: Access, rectification, deletion and portability of your data, limitation and opposition to its processing, as well as not to be subject to decisions based solely on the automated processing of your data, where appropriate.
Telemetry obtains data through data acquisition devices installed in the vending machines. This data comes both from the machine users and from the machine itself in real time. They are sensors that control the status of the machine, the available stock, among other data that help to manage the entire vending machine network.
Bidirectionality with ERPs.
Bidirectionality with ERPs is understood as the communication methods we have to send and receive information from the most important ERPs of the industry. From sending EVADTS tickets, real-time sales or breakdowns, to the direct management of prices and planograms of these systems, including ticket captures of collection and audit, sending direct credit to machines, resetting devices, updating firmwares and so on, eveything that each of the management systems allows in this regard.
Our telemetry system has a bidirectional connection between the different ERPs of the industry. In this way, we extend the compatibility with any type of platform you use for the management of your vending machines.
Our telemetry systems are connected to an ERP system customized for each customer and their needs. With this system you will be able to control and manage the telemetry devices installed in the machines and change any aspect of the machine's operation, such as pricing, offers or functionalities.
Telemetry is a remote communication system that allows collecting all kinds of information, processing it and then transmitting it to other devices.
This requires the installation of devices and sensors that measure the changes and the different processes so that they can be monitored and the required actions can be taken.
Knowing the evolution of your company's processes is a great advantage over your competitors because you will be able to make better decisions that will benefit your company's results.
Telemetry converts the data obtained in analog form to a digital format. This digital data is then transmitted to a platform where it will be converted into data of value, that is to say, data that you can understand and that fulfills the purpose of the measurement.
For the vending industry, telemetry is proving to be an essential part that should not be missing. In the past and even today, telemetry is still processed offline, for this purpose, a replenisher of the machine itself must be present to download the data obtained via Bluetooth.
Changes will also be made in a present form, even if they are already added to the cloud, the replenisher will have to approach the machine to update it with price changes or promotions.
Nevertheless, it is now possible to make all these changes automatically, without the need to be present nearby the machine. Data is automatically obtained in real time on the management platforms and in the same way, the changes made will appear automatically in the vending machines selected.
To this end, telemetry makes use of M2M communications, a way of transmitting information from machine to machine over a wireless network.
M2M communications are very common in vending telemetry systems. The vending machines are equipped with sensors that connect to a wireless network connected to the Internet and send real-time data to ERP platforms.
This M2M communication in the past was done over wires, which was much more difficult especially if you could not go to the location to collect the generated data and the information was obtained with a delay, so you could never solve a breakdown in time. However, now the fact that it can communicate wirelessly and on the spot is a breakthrough that makes vending machines much more profitable and effective.
Through M2M communication we can: